Process Management is the creation, configuration, execution, and ongoing control of critical workflows aimed at the achievement of organizational objectives and desired outcomes. A process should "map" the optimal path for the movement of ideas, products, services, and monetary resources, as key business events progress from their inception to completion.
Organizational processes should control the flow and inter-dependency of information, action steps, resources, rules of engagement, decision-making, approval hierarchies, and related communications and documentation.
Well-designed and properly-mapped processes and SOP's are a cultural imperative for organizations aspiring to scale with precision.
Your infrastructure -- systems, processes, people and procedures -- will determine how successfully your company executes against its value proposition.
Do your products, services, and decision-making flow unimpeded through your business to the end user? Are your customers' journeys consistently what you want them to be? Do your major initiatives and task force projects move steadily through to completion? Do your teams communicate efficiently on matters that require transparency and quick action? If breakdowns are common, those are likely caused by a deficient or siloed infrastructure.
Well-conceived workflow systems, processes, and integrated communications -- wrapped in today's advanced project management software -- help businesses flawlessly execute and track outcomes, alleviate infrastructure debacles, hold teams and people accountable, and ensure full alignment of stakeholders.
There is an impressive, and highly-affordable array of outstanding project management and communication SaaS products that can be intuitively-engineered with your own innovative, customized workflows. Regardless of the size and scope of your enterprise, the use of intelligently-designed, workflow management tools, along with integrated communication systems, is a cultural imperative for great performance. But the software must be configured and mapped correctly to achieve the desired results. We call this "process engineering," and we can help.
We work with businesses and institutions (big and small) to assess, clearly-define, and map critical objectives and workflows of products and services, and to then customize project management and communication software to facilitate desired outcomes along with assured reliability ( on-target, on-time, on-budget). Here's an example using Trello.
Select an expert to guide you in the design, configuration, and deployment of these systems, and watch your company's infrastructure of people and processes become tactically-positioned for the next decade, and beyond.